Legal Framework

Terms of Service

Name: Wellness Food
Address: Calle de la Palma 22, 35007 Las Palmas de Gran Canaria, Spain
Telephone: +34 928 075 870

Last updated: April 7, 2026. This document governs your relationship with Wellness Food, covering our Servicio de comidas preparadas and digital platform usage across Spain.

General Agreement

By accessing wellnessfood.es or placing Pedidos de alimentación saludable, you agree to follow these Terms of Service. This contract is formed between you (the user) and Wellness Food, established at Calle de la Palma 22, 35007 Las Palmas de Gran Canaria.

Our platform is intended for health-conscious adults seeking a Menú equilibrado diario. We reserve the right to modify these terms at any time; continued use of our delivery service constitutes acceptance of the updated framework.

Subscription Management

We offer Comidas completas con recuento de calorías tailored to your activity level. Subscriptions are processed on a recurring basis unless specifically ordered as a one-time trial. Each plan is non-transferable and requires a registered account.

Delivery Protocols

Delivery occurs within predefined time slots (06:00 - 10:00) to ensure the freshness of your Entrega de comida saludable.
Our liability ends once the package is delivered to the specified address or concierge.
We currently serve Las Palmas de Gran Canaria and mainland Spain metropolitan areas.

Freshness Window

4 Degrees Celsius Storage

Ingredients & Menu Standards

Nutritional Precision

Every Menú dietético a domicilio is designed by our culinary team to hit precise caloric targets. While we strive for absolute accuracy, minor variations may occur due to seasonal ingredient density.

Allergic individuals must consult our allergen matrix before subscribing. We cannot guarantee a 100% trace-free environment for severe seasonal or food-borne hypersensitivities.

Cancellations & Refunds

To maintain the efficiency of our logistics, cancellations for next-day delivery must be submitted via the portal 48 hours prior to the scheduled delivery date. Once the preparation cycle starts, charges are non-refundable.

"In cases of delivery failure due to address errors or recipient absence, Wellness Food does not offer a refund, as the perishable nature of the food prevents redelivery on subsequent days."

Questions regarding our terms?

Our support team is available during standard business hours to clarify any legal or operational aspects of our service.

[email protected] +34 928 075 870

Office

Calle de la Palma 22,
35007 Las Palmas de Gran Canaria, Spain

Operation Hours

Mon-Fri: 08:00 - 20:00
Sat: 09:00 - 14:00